Appointments: Please plan to arrive 5–10 minutes before your scheduled service to allow for check-in and service preparation.
Premium Hair Services Booking and Cancellation Policy: The following Premium Hair Services will require a consultation and a credit card on file at the time of booking the appointment. Any cancellation of these Premium Hair Services received less than 12 hours in advance will be charged 50% of the full service price to the credit card on file. No-shows will be charged 100% of the full service price to the credit card on file.
Service Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us and schedule a redo of your service within 7 days of your service visit. Redo appointments must be booked for within 2 weeks of the original service appointment. No refunds.
CANCELLATION POLICY: At OA Salons, we understand that sometimes adjustments to appointments are necessary; therefore we respectfully request at least 24 hours cancellation notice.
We will make every effort to accommodate late clients, however after 15 minutes the appointment may need to be rescheduled to ensure our stylists are on time for their next client.
Credit Cards: We accept Mastercard, Visa, Discover and American Express.
Gift Cards: Gift cards are not refundable and cannot be redeemed for cash or gratuities. Gift cards expire five (5) years from the purchase or reload date.
PRICING: All prices listed are starting points and may be adjusted based thickness and length or your hair.
Gratuity: While gratuity is always appreciated it is never expected. If you choose to add gratuity, cash is the preferred method, however we do allow gratuity to be added to a credit card or you can use Venmo to directly send it to your stylist.
Product Return Policy: We will issue a full refund on products unused to gently used and returned within 14 days of purchase.
For Your Protection: We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories. Please keep all valuables with you during your appointment.
Children: We welcome all ages however children must be supervised during the entirety of their visit. We appreciate your understanding and cooperation.
The only personal information we collect is name, street and email address, telephone number, and credit card information. We use the personal information collected from you to process orders. Personal information is not used for any other purpose and is not shared.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put into place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Should you have questions or concerns, please call us at 704-676-1500 or send us an email at [email protected].